FREQUENTLY ASKED QUESTIONS

TOP FREQUENTLY ASKED

DO YOU SELL SAMPLES?

Yes! You can order a 11x17 sample of any of our wallpaper or wall mural designs on your preferred material. The sample shows the entire pattern at a reduced size and includes information about the design and material.

HOW LONG UNTIL MY ORDER SHIPS?

Our products are made to order, meaning each item is crafted specifically for you. This approach minimizes waste and is one of our ways to help with sustainability within our industry. Please allow 3-5 days for us to create your order. If you need a different timeline, feel free to reach out—we're here to help!

WHAT IS THE DIFFERENCE BETWEEN THE MATERIALS YOU OFFER?

We offer two different types of material for our wallpaper and mural designs:
1. Pre-pasted Wallpaper - semi-matte finish wall covering option. It is a permanent wall covering option and simply requires water to activate the adhesive pre-pasted on the back of the paper. It doesn't require additional glue or paste.
2. Self Adhesive/Peel and Stick Vinyl – a temporary wallpaper application that uses a peel and stick installation process. It is a semi-matte finish. This product can be removed easily from your walls and is great for renters!

WILL YOUR WALLPAPER WORK ON TEXTURED WALLS?

Our pre-pasted wallpaper and murals work great on lightly textured walls, giving you a beautiful look without hassle. However, for our removable peel and stick wallpapers, we recommend smooth, undamaged walls without any cracks or textures.

To ensure you’ve chosen the perfect wallpaper, we suggest ordering a sample. Simply apply the sample to your wall, and if it stays up after 48 hours, you’ll know it’s a good fit. If you have any questions or need assistance picking the right option, just let us know—we’re here to help!

CAN YOUR WALLPAPER BE APPLIED IN A BATHROOM OR KITCHEN?

Yes, absolutely! Our vinyl peel and stick wallpaper is perfect for bathrooms and kitchens. It’s designed for high-moisture areas, such as full baths, as long as there’s good ventilation like a window or fan. With its water-resistant properties, it’s ideal for high-humidity environments. If you have any questions or need recommendations, just let us know!

HOW MANY PANELS SHOULD I ORDER?

Wallpapers often come in rolls, however our wallpaper is made in panels and is meant to be installed side by side without an overlap. To cover your entire wall you will need multiple panels.
First measure the height and with of the wall you plan to install wallpaper on. Divide the width by 22 (the width of our wallpaper). Next, round that number to the nearest whole number. This will give you the number of panels you will need to order. Never work with fractions, round up to the next whole number.

Example: Your wall is 104 wide ÷ 22 = 4.7
Rounding 4.7 to the nearest whole number is 5.
This means you will need to order 5 panels.

Please choose the height of your wall, closest to the length we provide without going over. Our wallpapers are sold in the most common wall heights: 65”, 96”, 108” and 120”

PROCESSING AND SHIPPING

PROCESSING TIMES AND WHEN WILL MY ORDER SHIP?

We make all of our products as they are ordered, so please allow 3-5 business days for production before shipment.

HOW MUCH IS SHIPPING?

SHIPPING is always free on all orders! Plus, at checkout, you’ll have the option to upgrade your shipping if you’d like to receive your order even faster!

WHAT IS THE DELIVERY TIME?

All of our products are made to order, so please allow 3-5 business days for production before shipment. Orders are processed and shipped Monday through Friday, excluding holidays.

Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package's journey. Please note that samples do not come with a tracking number as they are shipped via regular mail.

Estimated shipping times:
• Domestic (Canada and the USA) orders typically take about 1-8 business days.
• International orders can take approximately 3+ weeks.

If you haven’t received a shipping confirmation, it may have landed in your spam folder—try searching for "My Walls My Way" to find it!

Holiday Times:
To ensure you receive everything on your list, please order before December 1st. Remember, production takes 4-8 business days and is not included in shipping time estimates.

Orders placed after the specified dates cannot be guaranteed for holiday delivery. Once your items ship, you’ll receive a confirmation email with a tracking number, but please note that items ordered separately may ship on different dates.

I CAN’T FIND MY SHIPPING CONFIRMATION EMAIL WITH MY TRACKING NUMBER

Check Your Spam Folder: If you haven't received confirmation that your order has shipped yet, it's possible that your shipping confirmation is in your spam folder. Try searching for "My Walls My Way" in the search bar - it should pop right up!

You Ordered a Sample:
To keep costs down and in order to offer free shipping, our sample wallpapers are mailed via regular mail.

CAN I CANCEL OR MODIFY MY ORDER BEFORE IT SHIPS?

Once we receive your order, we start production immediately. While changes can’t be made after your order is placed, there’s a brief window where you can cancel items before they ship.

ENTERED THE WRONG ADDRESS? CAN I UPDATE IT?

If your order is still in the production phase, we can update the shipping address. Just reach out to us with your order number and full name, and we’ll assist you as soon as possible!

DO YOU SHIP INTERNATIONALLY?

Yes, we offer international shipping, but rates will vary depending on your location. When you enter your shipping country at checkout, the shipping rate will update automatically. Please note that My Walls My Way is not responsible for any damages, undelivered packages, or issues related to international shipping.

WALL DECALS

HOW DO I APPLY YOUR WALL DECALS?

Please refer to our helpful guides: How to Install Wall Decals

HOW DO I REMOVE THE WALL DECAL?

If you ever need to remove your decal, here’s how:

• Easy Method: Use your fingernails to pry away a corner of the decal and peel it off at a 45-degree angle.
• Easier Method: Use a blow dryer and a pair of tweezers. Aim the blow dryer at the area you want to remove while lifting a corner of the decal with the tweezers. The heat will help release the adhesive, allowing you to continue peeling at a 45-degree angle. Most wall decals are designed for easy removability, so a simple pick and peel should do the trick!

WHAT ARE YOUR WALL DECALS MADE FROM?

Our decals are made primarily from latex vinyl, using only non-toxic materials and eco-friendly inks. As a family-owned business creating products for homes and families, safety is always a top priority in the materials we choose. Your satisfaction and well-being are our top concerns!

I JUST PAINTED MY WALLS—HOW LONG SHOULD I WAIT TO INSTALL MY DECALS?

We recommend waiting about 30 days after painting your walls before applying any decals or wallpaper. This waiting period allows the paint to cure properly. You want to avoid having a decal stick too tightly to the fresh paint, as it could damage the wall when you decide to change things up later. Patience now means a smoother process down the line!

HOW LONG WILL THE DECALS LAST?

Our self-adhesive vinyl is a great choice for semi-permanent use, and with a little care, it can look fantastic for years! Typically, it lasts 5-7 years indoors. To keep it in the best condition, try to avoid placing it in direct sunlight or near heat sources, as this can affect the adhesive and might cause peeling or color fading over time.

Please note, this vinyl isn't suitable for outdoor use, but if you need something for outside, just send us an email—we’d be happy to recommend other vinyl options!

CAN YOUR WALL DECALS BE REUSED?

Our decals are made for one-time use—they're removable, but not reusable.
The good news is they come off easily without causing any damage to your walls. For an even smoother removal, we recommend using a hair dryer to gently warm up and soften the adhesive.

WALLPAPER AND WALL MURALS

WHAT TYPE OF MATERIALS DO YOU PRINT YOUR WALLPAPER AND MURALS ON?

Please refer to our helpful guide: Same Design, Different Material

HOW DO I APPLY YOUR WALLPAPER AND WALL MURALS?

Please refer to our helpful guides: How to Install Peel and Stick Wallpaper and How to Install Pre-Pasted Wallpaper

HOW DO I MEASURE MY WALLS?

Please refer to our helpful guide: Measuring Walls for Perfect Wallpaper Installation

HOW MUCH WALLPAPER SHOULD I ORDER?

Our wallpapers come in the standard wall heights of 65”, 96”, 108”, and 120”, and all panels are 22 inches wide. Unlike traditional rolls, our wallpaper is designed in panels that install side by side without overlaps.

Quantity Calculation
• Divide the Total Width: Take the total width of the wall you plan to wallpaper and divide it by 22 (the width of our panels).

• Round Up: Always round up to the nearest whole number. This ensures you have enough panels for a complete installation—never work with fractions!

Example Calculation:
• If your wall measures 104 inches wide: 104 ÷ 22 = 4.7
• Round 4.7 to the nearest whole number, which is 5.
• This means you’ll need to order 5 panels to cover your wall.

Choosing the Right Height
When it comes to height, select the panel that is closest to your wall height without exceeding it. This will help you achieve a professional look with minimal waste.

Taking the time to measure accurately and calculate your wallpaper needs will save you time, money, and frustration in the long run. Happy wallpapering!

HOW LONG WILL THE WALLPAPER AND WALL MURALS STAY UP?

Our self-adhesive vinyl is perfect for semi-permanent use, and with a little love and care, it can last for years! Typically, it lasts around 5-7 years indoors. To keep it looking great, just try to avoid placing it in direct sunlight or near heat sources, as this can affect the adhesive and may cause peeling or fading. While it’s not ideal for outdoor use, we’re happy to help! Just send us an email, and we can recommend other vinyl options for outside.

On the other hand, our pre-pasted wallpaper is designed for long-term use and will stay beautifully in place for years to come. It’s the perfect choice if you're looking for a permanent wall covering!

WHAT IS THE DIFFERENCE BETWEEN A MURAL AND WALLPAPER? REPEAT PATTERNS VS MURALS?

Wallpapers have a repeat pattern and offer a regular uniformed look, while murals offer a larger design across multiple panels without a periodical repeat. Every panel of the mural is different and is meant to line up the one next to it.

HIRING A PROFESSIONAL?

Before purchasing consult with your wallpaper Installer about your project and the materials you are looking at purchasing. Provide them with samples if possible.

ARE THE WALLPAPERS WASHABLE, WATERPROOF, AND EASY TO CLEAN?

Yes, all of our wallpapers can be gently cleaned with a soft, damp cloth. However, we recommend avoiding scrubbing or using detergents to maintain the quality and appearance of the wallpaper.

REFUNDS AND EXCHANGES

WHAT TO DO IF THE PACKAGE IS DAMAGED?

If you received a damaged packaged please take pictures of the package and contact us at: info@justforyouwalldecals.com

DO YOU OFFER RETURNS?

We do not accept returns or exchanges after 10 days from the delivery date. My Walls My Way only accepts returns for damaged or defective prints. Since all of our products are made to order specifically for you, we are unable to accept returns for any other reason.

DO YOU OFFER EXCHANGES?

My Walls My Way only offers exchanges for damaged or defective prints. Please double-check that you've selected the correct size for your space before placing your order. Custom orders are final and cannot be returned or exchanged.